Most orders ship within 1 to 4 weeks. Where yours lands in that range depends on my event schedule: when I'm away at a convention or a game, the bench waits until I'm back. Transit time starts once it ships.

Your piece goes into the build queue as soon as you order, so orders can't be cancelled once placed.

Each prop is made from the ground up, so expect minor differences in color and shape from the photos.

Anywhere in the US, and internationally too. International shipping costs more, and how much depends on the piece.

Shipping is calculated at checkout. Swords and other long props ship in long boxes, and carriers charge for box size as well as weight, so a light foam blade can still cost more to ship than you'd expect.

You'll get a tracking number by email when your order ships.

Pickup is free, at my Renton shop or at an event we're both attending. Choose local pickup at checkout, and we'll work out where and when by email.

If your order arrives damaged, email me photos of the piece and the box within 7 days of delivery and I'll repair or replace it.

Since everything is made to order, I don't accept returns for a change of mind. If I sent the wrong piece or finish, email me and I'll replace it. If a damaged or wrong order can't be fixed with a repair or replacement, you'll get a refund.

Bag tags, headband patches and anything else with your name or number on it is made for you alone, so it can't be returned. If I get the personalization wrong, I'll remake it.

My props are built for lightest-touch LARP and costuming. If one becomes unusable, or fails a venue's safety check, because of how I built it, I'll fix it. That doesn't cover damage from misuse, such as thrusting or driving the tip into the ground. Care tips are on the Caring for your LARP Prop page.

Each game makes its own call on what passes. My props are built to lightest-touch standards and have passed safety checks at Dystopia Rising events, but your game's safety marshal has the final word. Playing a different system? Check its weapon rules before ordering, or email me and I'll take a look.

Commissions get their own quote and terms, agreed before I start. See the Commission page.

Email Tobias@SpringHeeledStudios.com. I reply within 2 to 5 business days.